In short
- If we haven't started your project, your deposit is refunded in full.
- If your report isn't delivered or is clearly wrong, we fix it or refund you.
- Monthly plans can be cancelled anytime, and stop at the end of the paid month.
- Refunds go back to your original payment method in 5 to 10 working days.
Projects
This covers Arabic localization, proofreading, App Store packs, Gulf checkout setup, WhatsApp setup and season kits. If we haven't started work, we refund your deposit in full. Once work has started, the deposit covers work already done and isn't refundable. The final payment is due only when you approve the delivery, after one round of revisions.
For Gulf checkout setup we check what your store qualifies for before sending any invoice. If nothing useful can be added, you pay nothing.
Websites, stores and design
Bilingual websites and Gulf stores are paid half upfront and half when you approve the finished site. If we haven't started, the deposit is refunded in full. Once you've approved the homepage design, the deposit isn't refundable.
Website design is paid upfront and includes one round of changes. If we haven't started, it's refunded in full.
Add-ons (payments and orders, cold email setup) follow the same rule: refunded in full if we haven't started.
Domains, business email, store platforms, payment providers and courier accounts are opened in your name and paid by you directly to those companies, so their fees are refunded under their own policies, not ours.
Readiness Report (one-time)
If your report isn't delivered, or it's clearly wrong about your store (for example it checked the wrong store), tell us within 14 days of purchase and we'll correct it or refund you in full.
Monthly plans
This covers Arabic Care, the Arabic ad pack, Site Care, the Gulf SEO Monitor and the Gulf Monitor. Plans are billed monthly in advance. You can cancel at any time and keep access until the end of the month you've paid for. If you pay a renewal invoice you didn't intend to, contact us within 7 days of paying and we'll refund that month.
How to ask for a refund
Email billing@launchgulf.com with your order or invoice number. Refunds are paid back through Payoneer to your original payment method, usually within 5–10 working days.
Your legal rights
This policy doesn't limit any rights you have under the consumer law that applies to you.
Questions about this page?LaunchGulf is operated by Ahmed Ibrahim Said Mohamed. Click to copy our address or open your email app.
Email billing@launchgulf.com