Refund policy

Last updated: 28 September 2026

Localization services

If we haven't started work, we refund your deposit in full. Once work has started, the deposit covers work already done and isn't refundable. The final payment is due only when you approve the delivery, after one round of revisions.

Arabic Care is billed monthly in advance. You can cancel before the next billing date; the current month isn't refunded.

Readiness Report (one-time)

If your report isn't delivered, or it's clearly wrong about your store (for example it checked the wrong store), tell us within 14 days of purchase and we'll correct it or refund you in full.

Monitor (monthly subscription)

You can cancel at any time and keep access until the end of the month you've paid for. If you're charged for a renewal you didn't intend, contact us within 7 days of the charge and we'll refund that renewal.

How to ask for a refund

Email billing@launchgulf.com with your order or invoice number. Software refunds are paid by Lemon Squeezy, our merchant of record, back to your original payment method, usually within 5–10 working days.

Your legal rights

This policy doesn't limit any rights you have under the consumer law that applies to you.