Terms of service

What we provide

LaunchGulf provides two things: services (writing Arabic versions of online stores, apps and app store listings, reviewing right-to-left layouts, proofreading Arabic, setting up Gulf payment methods and Arabic WhatsApp messages, writing Arabic ads and seasonal campaigns, and designing and building bilingual websites and online stores with their add-ons) and software (the Gulf Readiness Check with its paid reports and monitoring, and the Gulf SEO Monitor). The exact scope of each service project is listed in your quote or on our pricing page.

Free preview

The free preview is a sample of our work with no obligation to buy. You may keep and use the preview whether or not you order.

Payment

One-time projects are paid 50% before we start and 50% when you approve the delivery; projects under $200 are paid in full before we start. Monthly plans (Arabic Care, the Arabic ad pack, Site Care, the Gulf SEO Monitor and the Gulf Monitor) are billed monthly in advance and you can cancel before the next billing date. Payment providers, store platforms, domain and email providers, WhatsApp tools and ad platforms decide on their own approvals and charge their own fees, which you pay directly; we can't guarantee their approval, your search rankings, or your sales or ad results. Prices are in US dollars.

Revisions and approval

Each project includes one round of revisions requested within 14 days of delivery. If we don't hear from you within 14 days, the delivery is treated as approved.

Refunds

Refunds for services and software are described in our refund policy.

Software: Gulf Readiness Check, Report and Monitor

The free Gulf Readiness Check reads public pages of the store you enter and reports what it finds. Results are for information only: some options, such as payment methods shown only at checkout, may not be visible to it. Don't use the check to send automated or excessive requests; we limit the number of checks per visitor.

Paid software (the Readiness Report and the Monitor subscription) is ordered at launchgulf.com/order and paid by invoice through Payoneer, our payment provider. The Report is delivered by email within one working day of payment. The Monitor is billed monthly in advance by invoice and continues until you cancel; you can cancel at any time by email, and it stops at the end of the month you have paid for. The Gulf SEO Monitor works the same way; its keyword, ranking and competitor figures come from licensed third-party search data and are estimates, not guarantees. Prices are in US dollars and are the prices you pay; if you are a business in a country that charges VAT or sales tax on imported services, you may need to account for it yourself.

Your content

You confirm you have the right to the content you send us. Once paid in full, you own the Arabic text, designs and website files we deliver for your project. Domains, email, store and payment accounts are opened in your name and stay yours. If we set up cold email for you, you're responsible for the contact list you use and for following the anti-spam and data protection laws that apply to your emails. We may show short excerpts as examples of our work only with your permission.

Our responsibility

We take care to deliver accurate, natural Arabic, but you are responsible for reviewing and publishing it. Our total liability for any project or software purchase is limited to the amount you paid for it.